With Membership Programs Critical to a Spa’s Bottom Line, SpaBooker and Healing Waters Partner to Create 100%-Customized Membership Solution
New York, NY - June 17, 2010 - Healing Waters Spa and Cosmetic Clinic, a leader in the medical spa industry, has announced continued success in growing its membership program by using SpaBooker, the premier online business management and booking solution for the spa and wellness industries. Healing Waters (with locations in Kansas and North Carolina) has been recognized for multiple industry honors, including "Best Medical Spa in the Country," and "Best of The Best Medical Spas¹."
Amanda Gorecki, CEO of Healing Waters, noted that in the company’s search for an online business management solution, it needed a comprehensive system that could both provide customized functionality for each franchise/operation and successfully tackle its increasingly difficult to manage, and rapidly growing, membership program. "We had to have software that incorporated extensive, customizable membership features, along with advanced customer relationship management. SpaBooker simply proved to be the perfect fit," said Amber McIntyre, spa director of Healing Waters.
"With membership programs on a significant rise at spas nationwide, and increasingly critical to their profitability, we were excited to develop custom solutions that met Healing Waters’ unique challenges," noted Dan Chandre, vice president of operations of SpaBooker. "Our system has an unmatched ability to create truly customized membership programs, while offering a platform to easily manage and collect membership fees." In response to Healing Waters’ growing business and emerging challenges, SpaBooker optimized the speed of its system to provide the spa’s staff and customers with a seamless business experience, Chandre added.
For more than a year, SpaBooker has worked with Healing Waters to enhance and expand the spa’s membership program, from offering members the opportunity to ascend to higher membership levels based on their volume of purchases to allowing customers to easily manage and hold multiple memberships for both locations.
"SpaBooker has been dedicated to helping our businesses tackle membership obstacles and creating a suite of solutions that are customized just for us," McIntyre said. "For example, SpaBooker’s powerful membership reporting allows our operators to manage our database with ease. It used to take us weeks to analyze our members’ progress, but now we’re provided with a monthly custom report, and changes and management of our customer profiles is a snap."
SpaBooker offers the functionality to support an unlimited number of customized membership programs, from multi-tiered memberships like frequent flyer programs to memberships with included service benefits to even the traditional fitness model with members charged monthly.
¹ "2004 Day Spa Awards."" Day Spa Magazine Dec. 2004: 1-15. Print.
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About SpaBooker: SpaBooker, a division of the global spa and wellness resource SpaFinder, Inc., is a leading business management and online booking solution that connects customers from across the Internet directly to a business’ appointment book, allowing consumers to view available activities, treatments, and times and book live, verified appointments. Businesses can also use the included booking engine and eCommerce solution on their own websites at no additional cost.
Available in eight languages, the comprehensive business management solution puts all the tools a business needs a mouse-click away. It is also equipped with a complete point-of-sale system with fully integrated credit card processing, cash handling, inventory management, and Customer Relationship Management.