Sales

Preach the Booker Message.
Our Sales team is on the front lines telling potential customers about Booker and how our service can benefit their business. They give prospects a first glimpse of the platform and play a key role in customer onboarding.

Customer Experience

Give Good Phone.
Our Customer Experience team loves teaching, problem solving, and working with clients to help them get the most out of our platform.

Finance

Crunch our Numbers.
Our Finance team keeps Booker on course as we achieve goals and benchmarks. They’re laser-focused on tracking and analyzing the financial data that informs Booker’s day-to-day business decisions.

Strategy

Become a Master of Strategery.
Our Strategy team leads the charge in exploring new markets, developing strategic partnerships, and driving innovation across the company. They also ensure that every department’s efforts contribute to the company’s goals.

Product

Geek out on User Experience.
Our Product team transforms and refines our platform offerings. Their roadmap is focused on creating tools to help local businesses thrive.

Quality Assurance

Quality Is Our Middle Name. Our QA team makes sure that every new piece of code is bug-free before and after going live.

Human Resources & Recruiting

Hang with the People People.
Our Human Resources team makes sure every employee has FUN! A truly warm and friendly team, they provide top-notch support and guidance to our employees. And our Recruiting team helps us discover great new talent like you.

Marketing

Grow the Booker Brand. Our Marketing team knows prospective clients, current clients, and the market landscape inside and out. They provide industry thought leadership, drive leads for our sales team, and manage communications with employees, customers and press.

Frederick

We believe in helping small businesses succeed. We’re on a mission to use technology and big data to help small businesses grow, and change the way consumers and local businesses interact with an "Uber for Local" like experience. Why? Because millions of small businesses make up the backbone of the global economy and provide the majority of jobs, yet new technologies tend to focus on enterprise customers.

Technical Support

You can has halp.
Our Tech Support team ensures that our systems, servers, and other hardware run smoothly and efficiently.

Technology

Code-slingers R Us.
Our Tech team shapes the Booker platform hands-on as they build new features and functionality.

Operations

The Wizards of Oz.
If you're a behind-the-scenes magician who works well with systems, processes, and contracts, Operations is for you.

Job Positions

Title Marketing Automation Specialist

At Booker, we’re passionate about helping small businesses succeed. We provide health, wellness and beauty entrepreneurs with world-class tools to run and grow their businesses. Our software has won multiple industry awards and is used by over 128,000 professionals at over 12,000 locations daily.

 

We are totally focused on leveling this playing field, and we think we’re onto something.  So do some of the world’s most prominent VC’s, including Bain Capital Ventures, Revolution Ventures, First Data, TDF Ventures, & Medina Capital,, who recently participated in a successful $35MM funding round. Our strategic partners include some of the world’s most prominent firms in serving Small Businesses and their consumers: First Data, InfusionSoft, Yelp, and Groupon.

 

They are betting on us to make this vision a reality---and investors and partners like these can't be wrong!

 

Headquartered in New York City, Booker does business in over 70 countries around the world. With over 270 employees in 5 locations, including NY, California, Singapore, and new offices in Pennsylvania and at SkySong ASU Innovation Center in Scottsdale Arizona! Booker is expanding and looking for like-minded people to join our team. Now is the time to be a part of the Booker Team!

Sound interesting? We thought so. Read on…

 

The Marketing Automation Specialist will be responsible for scoping, prioritizing, executing, managing, and optimizing all lead acquisition and customer upsell email campaigns. You will work closely with our Marketing team to execute and track demand generation campaigns, lead nurturing, and customer communications. Booker is a fast paced environment, so you have an ability to balance an intense attention to detail with swift execution.

 

RESPONSIBILITIES:

  • Report and analyze key performance metrics of email performance, campaign effectiveness and funnel generation. Provide these insights to marketing teams and executives through dashboards and monthly reports.
  • Create email marketing campaigns and strategy spanning multiple customer types, intents, and buy stages
  • Accelerate lead growth via high performing outbound email acquisition campaigns
  • Improve customer retention and upsell rates with customer lifecycle emails
  • Increase revenue and marketing qualified lead growth via targeted, personalized email nurturing of inbound leads
  • Work with our in-house design team to code high-performing, on-brand emails, landing pages and forms.
  • Work with the sales operations team on proper segmentation of our email database to allow for targeted outreach
  • Build systematic A/B testing framework into all email campaigns to help optimize and drive key results more efficiently (including real-time personalization)

 

SKILLS AND ABILITIES:

  • Minimum 3+ years direct experience managing email marketing programs and with Email Management Software and/or Email Service Providers a must.
  • Marketo experience is required.
  • Currently Marketo Certified is strongly preferred.
  • Highly motivated, hard working, and able to effectively multi-task.
  • Exceptional analytical, organizational, written and verbal communication skills.
  • Strong direct response marketing instincts, including ability to evaluate and communicate edits to copywriting and design to improve marketing effectiveness.
  • Ability to provide clear observations, analysis, and conclusions to support changes in marketing practices.
  • Ability to prioritize multiple projects; work well under pressure.
  • Ability to work independently and as part of a team, managing deadlines and obtaining necessary approvals.
  • Experience using Salesforce is strongly preferred.
ApplyClose Description
Location

Phoenix, Arizona

Title Senior Designer

 

  • At Booker, we’re passionate about helping small businesses succeed. We provide health, wellness and beauty entrepreneurs with world-class tools to run and grow their businesses. Our software has won multiple industry awards and is used by over 128,000 professionals at over 11,000 locations daily.

    We think we’re onto something, and so do some of the world’s most prominent VC’s, including Bain Capital Ventures, Medina Capital, Revolution Ventures, TDF Ventures, and Grotech Ventures, who have participated in a $35MM funding round.

    Our strategic partners include prominent firms in e-commerce, like First Data, InfusionSoft, Yelp, and Groupon. They are betting on us to make our vision to empower small business owners a reality. We know our product and our employees will get us there. If you want to be a part of this mission, read on.


    SENIOR DESIGNER

    Booker is looking for a talented, creative and passionate senior designer to join our marketing team. This role will work closely with a diverse marketing team to deliver stellar digital experiences and compelling advertising. The Sr Designer will also help us implement a brand refresh and set the standard for use of the Booker brand as well as creating a wide variety of creative assets.

    The right candidate will have the ability to understand the needs of each project and be nimble enough to switch from one to the other without missing a mark. We work fast, and have an open, supportive team and a creative environment. We need fresh ideas and consistent design quality. If this sounds like a great challenge, we’d love to meet you.


    Fun things you'll get to work on:

    • A brand refresh and new website design.

    • Design websites, email campaigns, banner ads, interactive campaigns, landing pages, video assets, social media campaigns & more, while maintaining brand guidelines and working under tight deadlines.

    • Ensure a high level of quality and consistency from minute details to "big picture" on each project.

    • Present work to both marketing and cross-functional teams.

    • Update copy and images on designs for final delivery and implementation.

    • Take feedback from stakeholder and implement design changes.

    Requirements:

    • Passion for creating excellent design and natural interest in keeping an eye on what’s current as well as new design tools to create mock-ups, prototypes, etc.

    • Experience designing for responsive websites, landing pages, e-mail blasts, banner ads, microsites, etc. (We will ask you for samples and to complete a design project as part of the interview process).

    • Excellent communication skills and the ability to explain design best practices for web and print and provide background and explanation for design decisions as needed.

    • Experience presenting design mock-ups and other assets to stakeholders.

    • Bachelor’s Degree in Communication Arts, Graphic Design, Digital Design, Computer Animation (or related field). BFA a huge plus.

    • Design versatility is a must and the ability to handle multiple projects at one time.

    • 5+ years professional experience as a Graphic Designer.

    • Expert knowledge of and history of proficiency and creation of pixel-perfect designs in PhotoShop, Illustrator, InDesign.

    • Well organized with ability to thrive in an entrepreneurial start-up, fast paced and demanding environment.

    Nice to have:

    • Passion for excellent design

    • Experience designing for a range of brands and companies.

    • Strong knowledge of UX best practices and ability to articulate what works in design for online experiences.

    • Experience reviewing web analytics as a tool to understand web visitor behavior and guide design decisions.

    • Familiarity with the capabilities of HTML5, JavaScript, CSS2/ CSS3, and other standard web presentation tier technologies.
     
ApplyClose Description
Location

Phoenix, Arizona

Frederick, the smart automated marketing platform that fills your empty appointment slots, is part of the Booker family. Learn more here.