Sales

Preach the Booker Message.
Our Sales team is on the front lines telling potential customers about Booker and how our service can benefit their business. They give prospects a first glimpse of the platform and play a key role in customer onboarding.

Customer Experience

Give Good Phone.
Our Customer Experience team loves teaching, problem solving, and working with clients to help them get the most out of our platform.

Finance

Crunch our Numbers.
Our Finance team keeps Booker on course as we achieve goals and benchmarks. They’re laser-focused on tracking and analyzing the financial data that informs Booker’s day-to-day business decisions.

Strategy

Become a Master of Strategery.
Our Strategy team leads the charge in exploring new markets, developing strategic partnerships, and driving innovation across the company. They also ensure that every department’s efforts contribute to the company’s goals.

Product

Geek out on User Experience.
Our Product team transforms and refines our platform offerings. Their roadmap is focused on creating tools to help local businesses thrive.

Quality Assurance

Quality Is Our Middle Name. Our QA team makes sure that every new piece of code is bug-free before and after going live.

Human Resources & Recruiting

Hang with the People People.
Our Human Resources team makes sure every employee has FUN! A truly warm and friendly team, they provide top-notch support and guidance to our employees. And our Recruiting team helps us discover great new talent like you.

Marketing

Grow the Booker Brand. Our Marketing team knows prospective clients, current clients, and the market landscape inside and out. They provide industry thought leadership, drive leads for our sales team, and manage communications with employees, customers and press.

Frederick

We believe in helping small businesses succeed. We’re on a mission to use technology and big data to help small businesses grow, and change the way consumers and local businesses interact with an "Uber for Local" like experience. Why? Because millions of small businesses make up the backbone of the global economy and provide the majority of jobs, yet new technologies tend to focus on enterprise customers.

Technical Support

You can has halp.
Our Tech Support team ensures that our systems, servers, and other hardware run smoothly and efficiently.

Technology

Code-slingers R Us.
Our Tech team shapes the Booker platform hands-on as they build new features and functionality.

Operations

The Wizards of Oz.
If you're a behind-the-scenes magician who works well with systems, processes, and contracts, Operations is for you.

Job Positions

Title Head of HR

Booker is transforming the way local services are managed by businesses and discovered by consumers. Booker replaces everything from manual methods to disconnected software and unifies the essential components of running a service business into a single web-based platform, accessible from any device. Booker also enables service business to sell their services online, through their website and a network of partner sites and apps, creating a seamless online booking experience for consumers. Booker processes over 3M appointments each month across 9000+ clients in 75 countries. Headquartered in New York City, Booker’s customers include Fortune 500 companies as well as thousands of local service businesses.

HEAD OF HUMAN RESOURCES 

We are seeking a dynamic, experienced and corporate culture focused leader to transform Booker’s HR practices into an HR Business Partner Model that will strengthen and support our mission, vision and core values.

The Head of HR will report directly to the CEO & CFO. In partnership with the leadership team, the Head of HR will drive Benefits, Compensation, Policies and Procedures, Payroll, 401k, Training and Development, Culture, Talent Acquisition & the overall HR Budget.   This role will manage a small team, including recruiting, benefits, and remote office managers and therefore requires someone who is a player/coach and able to execute on projects without a large infrastructure.  Importantly, he/she will be charged with maintaining and furthering a healthy, fun, and mission-driven culture that reflects our core values.

We are seeking a senior level, hands-on HR professional with a depth and breadth of experience in all aspects of Human Resources with hands-on experience in leading and transforming an organization to an HR Business Partner Model. This is an opportunity for a creative HR professional to enhance the overall HR & Talent capabilities at Booker Software.

 

High Priority Initiatives

  • Build and execute a plan to move Booker to an HR Business Partner Model
  • Assess and align employee engagement and recognition programs with Booker’s Mission, Vision and Core Values.
  • Work closely with the senior leadership team to develop and implement programs that drive employee satisfaction, development, and retention.
  • Ensure all HR operations are carried out smoothly and effectively in several states: NY, AZ, CA, and PA.
  • Coordinate with outside legal counsel to ensure policies are appropriately drafted for compliance.
  • Oversee new employee onboarding, employee training, management development programs, and career pathing initiatives.
  • Plan and coordinate company and charity events that support the dynamic Booker culture.

 

Roles and Responsibilities

  • Align and execute HR programs in support of business objectives.
  • Administer benefit programs including health, dental, life, FSA, PTO, leaves of absence, and employee assistance.
  • Research and maintain market salary data to make sure compensation remains competitive.
  • Establish and maintain employee policies, procedures, and programs, including onboarding, off-boarding procedures and exit interviews.
  • Design and implement performance review process, tools, and systems.
  • Provide coaching and support to leadership for career pathing and employee development.
  • Assess need for training & development as well as succession planning programs for employees.
  • Ensure company compliance with federal and state laws.
  • Establish processes and systems required to manage unemployment and worker’s compensation claims.
  • Manage employee community involvement and social activities while promoting a healthy culture as well as employee engagement and satisfaction.

 

Experience, Skills, Background

  • Active SHRM member and certification
  • Experience in transforming an organization to an HR business partner model
  • Willingness to travel in the early stages of the transformation
  • Willingness to lead from the front
  • Training others on the HRBP model, including Executive level
  • Undergraduate degree required, preferably in Human Resources Management
  • Master’s degree in Human Resources management preferred
  • SHRBP certification 
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Location

Phoenix, New York

Frederick, the smart automated marketing platform that fills your empty appointment slots, is part of the Booker family. Learn more here.