Sales

Preach the Booker Message.
Our Sales team is on the front lines telling potential customers about Booker and how our service can benefit their business. They give prospects a first glimpse of the platform and play a key role in customer onboarding.

Customer Experience

Give Good Phone.
Our Customer Experience team loves teaching, problem solving, and working with clients to help them get the most out of our platform.

Finance

Crunch our Numbers.
Our Finance team keeps Booker on course as we achieve goals and benchmarks. They’re laser-focused on tracking and analyzing the financial data that informs Booker’s day-to-day business decisions.

Strategy

Become a Master of Strategery.
Our Strategy team leads the charge in exploring new markets, developing strategic partnerships, and driving innovation across the company. They also ensure that every department’s efforts contribute to the company’s goals.

Product

Geek out on User Experience.
Our Product team transforms and refines our platform offerings. Their roadmap is focused on creating tools to help local businesses thrive.

Quality Assurance

Quality Is Our Middle Name. Our QA team makes sure that every new piece of code is bug-free before and after going live.

Human Resources & Recruiting

Hang with the People People.
Our Human Resources team makes sure every employee has FUN! A truly warm and friendly team, they provide top-notch support and guidance to our employees. And our Recruiting team helps us discover great new talent like you.

Marketing

Grow the Booker Brand. Our Marketing team knows prospective clients, current clients, and the market landscape inside and out. They provide industry thought leadership, drive leads for our sales team, and manage communications with employees, customers and press.

Frederick

We believe in helping small businesses succeed. We’re on a mission to use technology and big data to help small businesses grow, and change the way consumers and local businesses interact with an "Uber for Local" like experience. Why? Because millions of small businesses make up the backbone of the global economy and provide the majority of jobs, yet new technologies tend to focus on enterprise customers.

Technical Support

You can has halp.
Our Tech Support team ensures that our systems, servers, and other hardware run smoothly and efficiently.

Technology

Code-slingers R Us.
Our Tech team shapes the Booker platform hands-on as they build new features and functionality.

Operations

The Wizards of Oz.
If you're a behind-the-scenes magician who works well with systems, processes, and contracts, Operations is for you.

Job Positions

Title Senior Manager, Financial Planning & Analysis

Booker Software is seeking a Senior Manager, Financial Planning & Analysis to work closely with Executive Leadership to forecast the company’s key financial statements and other operating metrics. This position supports business operations and reports directly to the CFO. The Senior Manager FP&A is responsible for providing financial and operational business forecasting data to support business leaders to enable data-driven decisions, asset protection, and reporting. The Senior Manager, FP&A will be a key asset in the future growth of the company.

This position spearheads the Company’s financial quarterly forecast, annual budgeting process, operating plan variance analysis and special projects. This function provides financial consulting and strategic support to Senior Leaders and Executive management including preparing management and financial presentations, capital expenditure analysis, industry/peer group comparisons, new business opportunities, acquisition analysis and other projects requested by The Executive Leadership Team. This function acts as the analytical engine of the company to provide insights and support to ensure we are making data-driven business decisions.

Responsibilities:

  • Create systems and processes.
  • Analyze current and past trends in key performance indicators including all areas of revenue, cost of sales, expenses, and capital expenditures.
  • Monitor performance indicators, highlighting trends and analyzing causes of unexpected variance.
  • Oversee and manage the continued development of Budgeting, Financial Forecasting, Operating Plan and Modeling tools.
  • Ad-Hoc Reporting and Analysis.
  • Quarterly and Monthly Financial reports.
  • Implement and work with Business Intelligence Tools and Dashboard reports.
  • Improve performance by evaluating processes to drive efficiencies and understand ROI in marketing programs, menu pricing, new store rollouts as well as new projects.
  • Develop financial models and analyses to support strategic initiatives.
  • Analyze complex financial information and reports to provide accurate and timely financial recommendations to management for decision-making purposes.
  • Work closely with the Executive Leadership Team (ELT) with in-depth analysis.
  • Prepare presentations for the Board of Directors
  • Short-term cash flow analysis and forecasting
  • Analysis of internal controls
  • Anticipate questions about the company’s cash flow and financial projections, and providing preemptive answers to management.
  • Responsible for the Profit & Loss Statement (the P&L) and they are also responsible for forecasting net income - the company’s bottom line.
  • Accountable for data consolidation and variance analysis - the ability to think into the future and weigh the various possible scenarios, bring all that theoretical information down to earth with tangible reports on key metrics.
  • Must have the ability to simplify esoteric financial information to benefit the company leadership and business decision-making.

Minimum Requirements:

  • Bachelor's Degree in Accounting or Finance; MBA highly preferred
  • 5+ years’ experience as Manager of Financial Planning and Analysis
  • Strong leadership skills required. Experience in multi-unit retail/restaurant concepts preferred
  • Advanced Microsoft Excel and PowerPoint skills. Access and Lawson skills desirable
  • Highest standards of accuracy and precision; highly organized.
  • Articulate with excellent verbal and written communication skills
  • Ability to think creatively, highly-driven and self-motivated
  • Demonstrated ability to roll-up sleeves and work with team members in a hands-on management capacity
  • Effective communication skills driven by attention to detail.
  • Self-starter who is highly motivated and works well with minimum supervision.
  • Demonstrates a high level of technical expertise in an analytic nature.
  • The candidate must have the ability to multi-task and manage multiple projects in fast-paced environment.
  • Proficient in Microsoft Office.
  • Strong written and oral communication skills. Position requires interaction with multiple Business Units, functional groups, and customers.
  • Experience with Tableau or similar a plus.
  • Experience in a SaaS environment a plus, but not required.
ApplyClose Description
Location

New York, New York, United States

Title Billing Specialist

Booker is transforming the way local services are managed by businesses and discovered by consumers. Booker replaces everything from manual methods to disconnected software, and unifies the essential components of running a service business into a single web-based platform, accessible from any device. Booker also enables service business to sell their services online, through their website and a network of partner sites and apps, creating a seamless online booking experience for consumers. Booker processes over 3M appointments each month across 9000+ clients in 75 countries. Headquartered in New York City, Booker’s customers include Fortune 500 companies as well as thousands of local service businesses.

We are currently seeking an articulate, energetic and confident Billing Specialist with a can-do attitude. This is an entry level job that will provide tons of learning experience to help start your career.  To make it on the Booker team you must be technology savvy, fast, organized, able to multi-task and comfortable communicating on multiple platforms including phone, e-mail, internet and social media. 


In this role, you will:

  • Manage accounts receivable and enter billing information
  • Create and process invoices, post payments to accounts receivable
  • Establish a positive relationship with our customers by providing excellent customer service while achieving the assigned target goals for a sizeable client base
  • Contact clients to establish collections and resolve issues in a clear, concise and professional manner via phone, paper or electronic communication in a timely manner as needed
  • Research discrepancies , issue credits and adjustments, and provide information regarding accounts receivables to other staff, (Sales, Customer Experience, and Finance)

 Qualifications:

  • Experience working with QuickBooks
  • Must be very computer savvy, with advanced excel skills and the ability to adapt quickly to new technologies
  • Proven customer service skills with excellent verbal and written communication skills
  • A strong candidate is a quick learner and someone who demonstrates resourcefulness and initiative
  • Ability to multi-task and work in a fast paced environment
  • Excellent prioritizing skills
  • Ability to work under pressure and meet deadlines
  • Flexible to a constantly changing environment
  • Detail oriented and well organized, hands on, ability to think quickly and able to manage multiple projects
  • Preference will be given to candidates with a minimum two year accounting degree

 Desired Knowledge, Skills, and Abilities:

  • Communicate with diverse customers, internal and external partners
  • Collaborate with all levels and functions, including executive, sales, and technical teams
  • Proven ability to solve problems, from the small to complex
  • Creative thinker, able to quickly assess, evaluate and adjust programs and practices
  • High-energy and accessible with a great attitude
  • Commands respect and performance from staff and colleagues
ApplyClose Description
Location

New York

Frederick, the smart automated marketing platform that fills your empty appointment slots, is part of the Booker family. Learn more here.