Sales

Preach the Booker Message.
Our Sales team is on the front lines telling potential customers about Booker and how our service can benefit their business. They give prospects a first glimpse of the platform and play a key role in customer onboarding.

Customer Experience

Give Good Phone.
Our Customer Experience team loves teaching, problem solving, and working with clients to help them get the most out of our platform.

Finance

Crunch our Numbers.
Our Finance team keeps Booker on course as we achieve goals and benchmarks. They’re laser-focused on tracking and analyzing the financial data that informs Booker’s day-to-day business decisions.

Strategy

Become a Master of Strategery.
Our Strategy team leads the charge in exploring new markets, developing strategic partnerships, and driving innovation across the company. They also ensure that every department’s efforts contribute to the company’s goals.

Product

Geek out on User Experience.
Our Product team transforms and refines our platform offerings. Their roadmap is focused on creating tools to help local businesses thrive.

Quality Assurance

Quality Is Our Middle Name. Our QA team makes sure that every new piece of code is bug-free before and after going live.

Human Resources & Recruiting

Hang with the People People.
Our Human Resources team makes sure every employee has FUN! A truly warm and friendly team, they provide top-notch support and guidance to our employees. And our Recruiting team helps us discover great new talent like you.

Marketing

Grow the Booker Brand. Our Marketing team knows prospective clients, current clients, and the market landscape inside and out. They provide industry thought leadership, drive leads for our sales team, and manage communications with employees, customers and press.

Frederick

We believe in helping small businesses succeed. We’re on a mission to use technology and big data to help small businesses grow, and change the way consumers and local businesses interact with an "Uber for Local" like experience. Why? Because millions of small businesses make up the backbone of the global economy and provide the majority of jobs, yet new technologies tend to focus on enterprise customers.

Technical Support

You can has halp.
Our Tech Support team ensures that our systems, servers, and other hardware run smoothly and efficiently.

Technology

Code-slingers R Us.
Our Tech team shapes the Booker platform hands-on as they build new features and functionality.

Operations

The Wizards of Oz.
If you're a behind-the-scenes magician who works well with systems, processes, and contracts, Operations is for you.

Job Positions

Title Client Success Specialist

At Booker, we’re passionate about helping small businesses succeed. We provide health, wellness and beauty entrepreneurs with world-class tools to run and grow their businesses. Our software has won multiple industry awards and is used by over 128,000 professionals at over 12,000 locations daily in over 70 countries around the world.

Booker is looking for a Client Success Specialist to join our Booker family!  

Essential Duties and Responsibilities:

  • Meet challenges head on
  • Become an expert in system function and capability
  • Provide superior customer service and build relationships with clients
  • Be the voice of Booker to our clients

  Specific Skills and Experience Required:

  • Passionate about providing superior customer service and winning raving fans
  • Technology savvy - able to assist customers on multiple platforms including web, phone and chat
  • Confident, self-motivated, reliable, empathetic and patient
  • A solid multi-tasker, who can effortlessly juggle and think on your feet - at the same time
  • Light hearted, but thick skinned, not afraid of helping customers with any question from simple to complex
  • Comfortable working with people and have prior hospitality or retail experience
  • Someone who appreciates and enjoys working with a fantastic team and loves the interaction that brings
  • Bilingual English/Spanish is a huge plus++++
  • Previous experience in a spa, salon or fitness club environment wins you extra points!
  • Must be able to work either a Tuesday-Saturday or Sunday-Thursday shift.  

 

This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time

 Booker Software is a proud Equal Opportunity employer, m/f/d/v. 

 

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Location

Scottsdale, Arizona

Title Data Specialist

Our Booker Data Specialists are our Booker Data Experts who make our new and existing Merchants successful by extracting, converting and uploading their data into Booker. Our Data Specialists ensure that all customers get their data seamlessly and seeming effortlessly moved to Booker so that they can meet the goal of going Live.

The Data Specialist will be the single point of contact for the Coach and customer for all questions and issues as it relates to data. Booker Data Specialists also provide guided assistance as to what the data conversion process entails and what decisions the client must make. Booker Data Specialists ensure that our customers data is formatted and uploaded in the most accurate and correct methods, to ensure a smooth transition.

Essential Duties and Responsibilities:

  • Handling daily assigned Data Incidents in Oracle queue
  • Assisting Onboarding Coaches and Support Team with Data requests for new and existing customers.
  • Making the Data Migration process as simple and smooth as possible for our clients.
  • Contacting clients for scheduled data extraction assistance and consultation
  • Exporting batch reports for clients. 
  • Converting databases received from new and live clients using internal Booker processes and tools such as Excel and SQL
  • Investigating new competitor software for new processes for data extraction
  • Cleaning and formatting data files for upload into clients Booker accounts
  • Answering emails/chats directed to the Data Team.
  • Attending regularly scheduled Data Scrum Meetings.
  • Strategizing new ways to improve the efficiency of the Data Team through new projects and updated processes.
  • Writing new resource material for the Data department on MyBooke
  • Updating and rewriting SQL scripts for conversions based on new or updated competitor databases. 

Specific Skills and Experience Required:

  • Intermediate to Advanced MS Excel skills (a must)
  • MS SQL Server skills a plus
  • Great Customer Service skills
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Location

Scottsdale, Arizona

Title Frederick Client Success Specialist

Passionate about working with small businesses and helping them succeed? We’re looking for you! The ideal candidate understands the needs of small businesses, has a passion for problem solving, and loves working in a fast-paced environment.

Frederick is looking for a Client Success Specialist to join our family!  

Essential Duties and Responsibilities:

  • Learn the Frederick product experience inside and out to be a leading resource for customers and the rest of the Customer Experience team.
  • Be a point of contact for post-sales activities including but not limited to product training, technical support, and account analysis.
  • Prioritize and ensure timely resolution of support inquiries using Zendesk.
  • Serve as an advisor to users, offering advice, best practices and guidance.
  • Monitor general account health, tracking and reporting on trends.
  • Assist in training of L1 Customer Experience Representatives on the Frederick platform, including assisting as an ongoing source of knowledge and support for L1 Client Success Representatives.
  • Work closely with Customer Success Team to identify areas for improvement and opportunities for growth.

  Specific Skills and Experience Required:

  • Ecstatic about providing stellar support to our awesome users
  • Be able to communicate effectively with multiple teams in different time zones
  • Extremely organized, self-motivated, and empathetic
  • Previous experience in a support or account management role.

 

This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time

 Booker Software is a proud Equal Opportunity employer, m/f/d/v. 

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Location

Scottsdale, Arizona

Title Customer Success Manager

Booker’s Customer Success Managers spend their days seeking to engage Booker Merchants that are at risk, and working with them to find a successful path on Booker.  CSM’s will help Booker Merchants develop a plan to change their business and change how they use Booker so that they can help make their business thrive.  They will come up with creative solutions to customer problems, make offers that Merchant’s cannot refuse, keep detailed list of actions and make sure we are getting those things done with our Merchants.

When customers do want to leave Booker, our CSM’s will work with them to make sure we leave as friends.  CSM’s will also key in on trends as to what reasons customers are leaving and are staying with

Booker and be the ‘go to’ people when someone in Booker asks “what do our customers think?” and will have the meticulous data to go with the stories.

Essential Duties and Responsibilities:

  • Contact Booker Merchants who are looking to cancel, have given negative feedback, or have seemed to have given up on using Booker.
  • Develop a plan with at-risk customers to get them using Booker successfully and happily.
  • Handle questions about billing, contracts and “Can Booker do this?”
  • When Booker “can’t do that” provide alternatives to accomplish the goal of the merchant.
  • Manage the processes to get customers refunds, credits, hardware, account suspensions and anything else that will make them happy
  • Report up to the rest of Booker about what customers are saying and what you are doing to save customers, providing data and voice of the Booker Merchants

  Specific Skills and Experience Required:

  • Highly customer centric
  • Track record of successfully retaining customers for the long haul
  • High E.Q. (Emotional Intelligence)
  • Got to be articulate
  • Able to track multiple tasks with multiple customers and follow through on the execution
  • Able to work independently and develop creative solutions
  • Able to work with fellow Bookers to execute a plan
  • Able to create processes where none exist, and improve the ones that do exist
  • Be easy for customers to work with
  • Knowledge of NPS, CSAT, CES a big plus
  • Previous Customer Service, Account Management, or Sales Experience a plus

This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time

 Booker Software is a proud Equal Opportunity employer, m/f/d/v. 

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Location

Scottsdale

Title Customer Onboarding Coach

Our Booker Onboarding Coaches are our Booker software experts who make our Merchants successful by guiding them through our Merchant Onboarding Process. Our Coaches ensure that customers move through the process with the goal of going live on Booker and for our customers and their staff to be “Booker Ready.” While our customers are working with our Coaches, Coaches will be their single point of contact for all questions and issues as it relates to Booker.  

Booker coaches also teach our customers Booker’s best practices to use Booker software in their business.  They provide guided assistance and help customers develop their own processes to best use Booker.  They will help customers get the most out of Booker, including suggesting additional features, services, training and resources to make Booker Merchant’s businesses grow.  Booker Coaches manage their customers in terms of making sure that they are moving successfully through the Onboarding Process, and work to make sure customers do not “stall” or cancel while in the process.

Essential Duties and Responsibilities:

  • Introduce our clients to Booker, our team and Booker system and services
  • Provide excellent customer service and function as the Customers single Point of Contact
  • Conducting all Onboarding calls: Listen and learn to discover customer current status, system configuration, expectations and requirements. Guide client through setup and configuration of Booker Account, following requirements determined by client needs and best practices.
  • Provide specific system guidance tailored to customer's business model and needs.
  • Guide clients to all of Booker’s Training and Support options and resources
  • Present other Booker Products, such as Merchant Processing and additional services when applicable.
  • Focus on making new Booker customers “Booker Ready” while also keeping customers moving through the onboarding process quickly
  • Communicate internally to Sales and management regarding any customer issues
  • Communicate and coordinate with both Booker and third party resources to make sure all aspects of the customer onboarding is successful
  • Be an excellent team member and assist in making all Booker customers successful
  • Data entry/admin work as needed.

  Specific Skills and Experience Required:

  • Understanding and hands on experience with SaaS
  • Tech savvy, ability to lean and become an expert in the Booker software system
  • Unparalleled time management, communication and interpersonal skills (over the phone, chat and email).
  • Bachelor’s degree or equivalent
  • Ability to manage as the main POC for multiple customers simultaneously.
  • Experience with enterprise CRM is highly desired
  • Well experienced in use of Excel and other MS Products.
  • Continually striving to learn and take on more responsibility.
  • Bilingual Spanish/English a plus.

This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time

 Booker Software is a proud Equal Opportunity employer, m/f/d/v. 

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Location

Scottsdale, Arizona

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Booker and Frederick are now part of the MINDBODY family. Learn more here.