Booker’s Customer Success Managers spend their days seeking to engage Booker Merchants that are at risk, and working with them to find a successful path on Booker. CSM’s will help Booker Merchants develop a plan to change their business and change how they use Booker so that they can help make their business thrive. They will come up with creative solutions to customer problems, make offers that Merchant’s cannot refuse, keep detailed list of actions and make sure we are getting those things done with our Merchants.
When customers do want to leave Booker, our CSM’s will work with them to make sure we leave as friends. CSM’s will also key in on trends as to what reasons customers are leaving and are staying with
Booker and be the ‘go to’ people when someone in Booker asks “what do our customers think?” and will have the meticulous data to go with the stories.
Essential Duties and Responsibilities:
Specific Skills and Experience Required:
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time
Booker Software is a proud Equal Opportunity employer, m/f/d/v.ApplyClose Description
Our Booker Onboarding Coaches are our Booker software experts who make our Merchants successful by guiding them through our Merchant Onboarding Process. Our Coaches ensure that customers move through the process with the goal of going live on Booker and for our customers and their staff to be “Booker Ready.” While our customers are working with our Coaches, Coaches will be their single point of contact for all questions and issues as it relates to Booker. Booker coaches also teach our customers Booker’s best practices to use Booker software in their business. They provide guided assistance and help customers develop their own processes to best use Booker. They will also help customers get the most out of Booker, including suggesting additional features, services, training and resources to make Booker Merchant’s businesses grow. Booker Coaches will also manage their customers in terms of making sure that they are moving successfully through the Onboarding Process, and work to make sure customers do not “stall” or cancel while in the process.
Fun things you get to do: