Sales

Preach the Booker Message.
Our Sales team is on the front lines telling potential customers about Booker and how our service can benefit their business. They give prospects a first glimpse of the platform and play a key role in customer onboarding.

Customer Experience

Give Good Phone.
Our Customer Experience team loves teaching, problem solving, and working with clients to help them get the most out of our platform.

Finance

Crunch our Numbers.
Our Finance team keeps Booker on course as we achieve goals and benchmarks. They’re laser-focused on tracking and analyzing the financial data that informs Booker’s day-to-day business decisions.

Strategy

Become a Master of Strategery.
Our Strategy team leads the charge in exploring new markets, developing strategic partnerships, and driving innovation across the company. They also ensure that every department’s efforts contribute to the company’s goals.

Product

Geek out on User Experience.
Our Product team transforms and refines our platform offerings. Their roadmap is focused on creating tools to help local businesses thrive.

Quality Assurance

Quality Is Our Middle Name. Our QA team makes sure that every new piece of code is bug-free before and after going live.

Human Resources & Recruiting

Hang with the People People.
Our Human Resources team makes sure every employee has FUN! A truly warm and friendly team, they provide top-notch support and guidance to our employees. And our Recruiting team helps us discover great new talent like you.

Marketing

Grow the Booker Brand. Our Marketing team knows prospective clients, current clients, and the market landscape inside and out. They provide industry thought leadership, drive leads for our sales team, and manage communications with employees, customers and press.

Frederick

We believe in helping small businesses succeed. We’re on a mission to use technology and big data to help small businesses grow, and change the way consumers and local businesses interact with an "Uber for Local" like experience. Why? Because millions of small businesses make up the backbone of the global economy and provide the majority of jobs, yet new technologies tend to focus on enterprise customers.

Technical Support

You can has halp.
Our Tech Support team ensures that our systems, servers, and other hardware run smoothly and efficiently.

Technology

Code-slingers R Us.
Our Tech team shapes the Booker platform hands-on as they build new features and functionality.

Operations

The Wizards of Oz.
If you're a behind-the-scenes magician who works well with systems, processes, and contracts, Operations is for you.

Job Positions

Title Customer Success Manager

Booker’s Customer Success Managers spend their days seeking to engage Booker Merchants that are at risk, and working with them to find a successful path on Booker.  CSM’s will help Booker Merchants develop a plan to change their business and change how they use Booker so that they can help make their business thrive.  They will come up with creative solutions to customer problems, make offers that Merchant’s cannot refuse, keep detailed list of actions and make sure we are getting those things done with our Merchants.

When customers do want to leave Booker, our CSM’s will work with them to make sure we leave as friends.  CSM’s will also key in on trends as to what reasons customers are leaving and are staying with

Booker and be the ‘go to’ people when someone in Booker asks “what do our customers think?” and will have the meticulous data to go with the stories.

Essential Duties and Responsibilities:

  • Contact Booker Merchants who are looking to cancel, have given negative feedback, or have seemed to have given up on using Booker.
  • Develop a plan with at-risk customers to get them using Booker successfully and happily.
  • Handle questions about billing, contracts and “Can Booker do this?”
  • When Booker “can’t do that” provide alternatives to accomplish the goal of the merchant.
  • Manage the processes to get customers refunds, credits, hardware, account suspensions and anything else that will make them happy
  • Report up to the rest of Booker about what customers are saying and what you are doing to save customers, providing data and voice of the Booker Merchants

  Specific Skills and Experience Required:

  • Highly customer centric
  • Track record of successfully retaining customers for the long haul
  • High E.Q. (Emotional Intelligence)
  • Got to be articulate
  • Able to track multiple tasks with multiple customers and follow through on the execution
  • Able to work independently and develop creative solutions
  • Able to work with fellow Bookers to execute a plan
  • Able to create processes where none exist, and improve the ones that do exist
  • Be easy for customers to work with
  • Knowledge of NPS, CSAT, CES a big plus
  • Previous Customer Service, Account Management, or Sales Experience a plus

This brief summary is not an all-inclusive description of job duties.  Other job duties and responsibilities may also be assigned by the incumbent’s supervisor at any time

 Booker Software is a proud Equal Opportunity employer, m/f/d/v. 

ApplyClose Description
Location

Scottsdale

Title Onboarding Coach

Our Booker Onboarding Coaches are our Booker software experts who make our Merchants successful by guiding them through our Merchant Onboarding Process. Our Coaches ensure that customers move through the process with the goal of going live on Booker and for our customers and their staff to be “Booker Ready.” While our customers are working with our Coaches, Coaches will be their single point of contact for all questions and issues as it relates to Booker.  Booker coaches also teach our customers Booker’s best practices to use Booker software in their business.  They provide guided assistance and help customers develop their own processes to best use Booker.  They will also help customers get the most out of Booker, including suggesting additional features, services, training and resources to make Booker Merchant’s businesses grow.  Booker Coaches will also manage their customers in terms of making sure that they are moving successfully through the Onboarding Process, and work to make sure customers do not “stall” or cancel while in the process.

Fun things you get to do:

  • Introduce our clients to Booker, our team and Booker system and services
  • Provide excellent customer service and function as the Customers single Point of Contact
  • Conducting all Onboarding calls: Listen and learn to discover customer current status, system configuration, expectations and requirements. Guide client through setup and configuration of Booker Account, following requirements determined by client needs and best practices.
  • Provide specific system guidance tailored to customer's business model and needs.
  • Guide clients to all of Booker’s Training and Support options and resources
  • Present other Booker Products, such as Merchant Processing and additional services when applicable.
  • Focus on making new Booker customers “Booker Ready” while also keeping customers moving through the onboarding process quickly
  • Communicate internally to Sales and management regarding any customer issues
  • Communicate and coordinate with both Booker and third party resources to make sure all aspects of the customer onboarding is successful
  • Be an excellent team member and assist in making all Booker customers successful
  • Data entry/admin work as needed.

Requirements:

  • Understanding and hands on experience with SaaS
  • Tech savvy, ability to lean and become an expert in the Booker software system
  • Unparalleled time management, communication and interpersonal skills (over the phone, chat and email).
  • Bachelor’s degree or equivalent
  • Ability to manage as the main POC for multiple customers simultaneously .
  • Experience with enterprise CRM is highly desired
  • Well experienced in use of Excel and other MS Products.
  • Continually striving to learn and take on more responsibility.
  • Bilingual Spanish/English a plus.



ApplyClose Description
Location

Scottsdale, Arizona

Frederick, the smart automated marketing platform that fills your empty appointment slots, is part of the Booker family. Learn more here.