Sales

Preach the Booker Message.
Our Sales team is on the front lines telling potential customers about Booker and how our service can benefit their business. They give prospects a first glimpse of the platform and play a key role in customer onboarding.

Customer Experience

Give Good Phone.
Our Customer Experience team loves teaching, problem solving, and working with clients to help them get the most out of our platform.

Finance

Crunch our Numbers.
Our Finance team keeps Booker on course as we achieve goals and benchmarks. They’re laser-focused on tracking and analyzing the financial data that informs Booker’s day-to-day business decisions.

Strategy

Become a Master of Strategery.
Our Strategy team leads the charge in exploring new markets, developing strategic partnerships, and driving innovation across the company. They also ensure that every department’s efforts contribute to the company’s goals.

Product

Geek out on User Experience.
Our Product team transforms and refines our platform offerings. Their roadmap is focused on creating tools to help local businesses thrive.

Quality Assurance

Quality Is Our Middle Name. Our QA team makes sure that every new piece of code is bug-free before and after going live.

Human Resources & Recruiting

Hang with the People People.
Our Human Resources team makes sure every employee has FUN! A truly warm and friendly team, they provide top-notch support and guidance to our employees. And our Recruiting team helps us discover great new talent like you.

Marketing

Grow the Booker Brand. Our Marketing team knows prospective clients, current clients, and the market landscape inside and out. They provide industry thought leadership, drive leads for our sales team, and manage communications with employees, customers and press.

Frederick

We believe in helping small businesses succeed. We’re on a mission to use technology and big data to help small businesses grow, and change the way consumers and local businesses interact with an "Uber for Local" like experience. Why? Because millions of small businesses make up the backbone of the global economy and provide the majority of jobs, yet new technologies tend to focus on enterprise customers.

Technical Support

You can has halp.
Our Tech Support team ensures that our systems, servers, and other hardware run smoothly and efficiently.

Technology

Code-slingers R Us.
Our Tech team shapes the Booker platform hands-on as they build new features and functionality.

Operations

The Wizards of Oz.
If you're a behind-the-scenes magician who works well with systems, processes, and contracts, Operations is for you.

Job Positions

Title Training Specialist

At Booker, we are all about the success of the small business entrepreneur. Somewhere, in someone’s garage, the next game changing business is being incubated!  As Inc. Magazine's  "The Top Small Business Software for 2015", Booker Software is passionate about helping small business succeed, and are disrupting the ecosystem to make it happen! How? By providing small businesses with the same tools and technologies that normally are only available to large, multinational corporations.

We are totally focused on leveling this playing field, and we think we’re onto something, so do some of the world’s most prominent VC’s, including Bain Capital Ventures, Medina Capital, Revolution Ventures, TDF Ventures, and Grotech Ventures, who have just participated in a successful $35MM funding round. Our strategic partners include some of the world’s most prominent firms in e-commerce:First Data, InfusionSoft, Yelp, and Groupon.

They are betting on us to make this vision a reality, and investors and partners like these can't be wrong!

Headquartered in New York City, Booker does business in over 70 countries around the world. With over 270 employees in 5 locations, including NY, California, and Singapore, and voted one “Best Places to Work in the OC.” by the Orange County Business Journal, Booker is entering HyperGrowth mode.  In 2015 alone, we’ve opened a new office in Pennsylvania and in June 2015, we’ll be opening our sales and support operation at SkySong ASU Innovation Center in Scottsdale Arizona! Now is the time to be a part of Booker!

 

The Training Specialist’s mission will be to develop and deliver Booking training to internal and external customers. The training specialist will use customer incident data to develop courses while using the "voice of the customer" to narrate these stories so that they resonate to the customer. The Training Specialist will be required to deliver 10-12 live courses weekly creating an engaging and responsive experience for the Booker customer. The Training Specialist will be required to followup with customers if necessary. The Training Specialist will also be required for video development for a virtual training path, this includes internal and external customers. The Training Specialist will be responsible for coaching new hires to ensure they are delivering excellent customer service, clearly conveying product information to the customer, efficiently logging cases and using the "Best Answer".  

It will be the Training Specialist's responsibility to ensure that their courses are created and posted on the Help Center. The Training Specialist will be responsible for following up with customers, documenting attendance and customer feedback.

Required:

· Prior experience with Booker/Saas product

· Prior experience developing customer-facing help and training content (e.g., instructional, how-to articles, videos, simulations, etc.)

· Ability to learn new systems and procedures quickly

· Be detail oriented - this role will requires a high level of attention to detail when documenting processes and procedures

· Prior experience with project planning/management

· Prior experience with customer service

· Prior experience with product/marketing content creation

· Excellent organizational skills

· Proactive communication skills

 

The ideal candidate will:

· Have the ability to adapt and change as needed

· Have the ability to create an engaging and fun training experience

· Influence others – providing best practices in terms of knowledge/content management

· Have the ability to determine what information customers need/when they need it

· Have the ability to work with both external and internal customers

· Be able to provide ideas/vision for driving customers to self-serve through the help center

ApplyClose Description
Location

Phoenix, Arizona

Title Onboarding Coach

Booker is transforming the way local services are managed by businesses and discovered by consumers. Booker replaces everything from manual methods to disconnected software, and unifies the essential components of running a service business into a single web-based platform, accessible from any device. Booker also enables service business to sell their services online, through their website and a network of partner sites and apps, creating a seamless online booking experience for consumers. Booker processes over 3M appointments each month across 9000+ clients in 75 countries. Headquartered in New York City, Booker’s customers include Fortune 500 companies as well as thousands of local service businesses.

In this entry-level role, Onboarding Coaches will work in a partnership to build and train accounts to be successful. are software and customer relations experts who strive to provide a seamless implementation process. They ensure there is constant communication between the teams and their accounts. During this time, Onboarding Coaches should be able to identify the current status of the account as well as what is required to get them live.

Fun things you get to do:

  • Provide support during implementation process.
  • Provide specific system training tailored to customer's business model and needs.
  • Conducting setup and wrap up calls: Listen and learn to discover customer current status, system, and expectations. Guide client through setup and configuration of Booker Account, following requirements determined by Implementation Specialist.
  • Provide excellent customer service through teamwork.
  • Data entry/admin work as needed.

Requirements:

  • Tech savvy, ability to lean and become an expert in the Booker software system. Familiarity with screen share software a plus. 
  • Unparalleled time management, communication and interpersonal skills (over the phone, chat and email).
  • Bachelor’s degree or equivalent.
  • Salesforce.com experience is highly desired. Certifications or coursework in Salesforce.com earn extra points.
  • Expert in MS Office.
  • Continually striving to learn and take on more responsibility.
  • Bilingual Spanish/English a huge plus.
ApplyClose Description
Location

Phoenix, Arizona

Title Client Success Specialist-- Phoenix

At Booker, we are all about the success of the small business entrepreneur. Somewhere, in someone’s garage, the next game changing business is being incubated!  As Inc. Magazine's  "The Top Small Business Software for 2015", Booker Software is passionate about helping small business succeed, and are disrupting the ecosystem to make it happen! How? By providing small businesses with the same tools and technologies that normally are only available to large, multinational corporations.

We are totally focused on leveling this playing field, and we think we’re onto something, so do some of the world’s most prominent VC’s, including Bain Capital Ventures, Medina Capital, Revolution Ventures, TDF Ventures, and Grotech Ventures, who have just participated in a successful $35MM funding round. Our strategic partners include some of the world’s most prominent firms in e-commerce:First Data, InfusionSoft, Yelp, and Groupon.

They are betting on us to make this vision a reality, and investors and partners like these can't be wrong!

Headquartered in New York City, Booker does business in over 70 countries around the world. With over 270 employees in 5 locations, including NY, California, and Singapore, and voted one “Best Places to Work in the OC.” by the Orange County Business Journal, Booker is entering HyperGrowth mode.  In 2015 alone, we’ve opened a new office in Pennsylvania and in June 2015, we’ll be opening our sales and support operation at SkySong ASU Innovation Center in Scottsdale Arizona! Now is the time to be a part of Booker!

Sound interesting? We thought so. Read on.

Responsibilities:

  • Meet challenges head on
  • Become an expert in system function and capability
  • Provide superior customer service and build relationships
  • Be the voice of Booker to our clients

Requirements:

  • Passionate about providing superior customer service and winning raving fans
  • Technology savvy - able to assist customers on multiple platforms including web, phone and chat
  • Confident, self motivated, reliable, empathetic and patient
  • A solid multi-tasker, who can effortlessly juggle and think on your feet - at the same time
  • Light hearted, but thick skinned, not afraid of helping customers with any question from simple to complex
  • Comfortable working with people and have prior hospitality or retail experience
  • Someone who appreciates and enjoys working with a fantastic team and loves the interaction that brings
  • Bilingual English/Spanish is a huge plus++++
  • Previous experience in a spa, salon or fitness club environment wins you extra points!
  • Must be able to work either a Tuesday-Saturday or Sunday-Thursday shift.  

If you are getting excited just thinking about the possibilities we want to hear from you!

 

ApplyClose Description
Location

Phoenix, Arizona

Frederick, the smart automated marketing platform that fills your empty appointment slots, is part of the Booker family. Learn more here.